Cancellation Policy

Last Updated: August 1, 2026

MetroFix Appliance Repair values the time of both our customers and technicians. This policy explains how appointment cancellations and rescheduling are handled, and when the service call fee applies.

1. Service Call Fee

Our service call fee is $79 plus applicable taxes (13% HST). It covers the technician’s travel, attendance and diagnostic assessment of one appliance, and applies whether or not the customer chooses to proceed with the repair.

2. Appointment Confirmation

Appointments are scheduled within a service window and confirmed through phone, text, or email.

Customers are responsible for ensuring access to the service location during the appointment window.

3. Cancellation Notice

Customers should notify MetroFix as early as possible if an appointment needs to be cancelled or rescheduled. Providing advance notice allows technicians to accommodate other service requests.

4. Late Cancellation

If an appointment is cancelled on the same day as the appointment, or within 24 hours of the booked appointment time, the service call fee of $79 plus applicable taxes (13% HST) remains payable.

5. Rescheduling

Rescheduling is free. No cancellation fee applies when a customer reschedules instead of cancelling, subject to the following conditions:

• The appointment must be rescheduled to a date within 7 days of the original appointment. If it is not, the service call fee becomes payable.
• Once an appointment has been rescheduled, it cannot be cancelled. If a rescheduled appointment is cancelled — including where more than 24 hours’ notice is given — the service call fee of $79 plus applicable taxes (13% HST) remains payable.

Rescheduling is subject to technician availability. MetroFix will make reasonable efforts to accommodate scheduling changes.

6. Missed Appointments

If the technician arrives and cannot access the appliance due to:

• no one present at the location
• restricted access
• incorrect address information

the service call fee of $79 plus applicable taxes (13% HST) is charged.

7. Technician Delays

Occasionally delays may occur due to traffic, previous repairs, or unforeseen circumstances. MetroFix will attempt to notify customers if significant scheduling changes occur.

Where MetroFix reschedules an appointment, no fee of any kind applies to the customer.

8. Contact

To cancel or reschedule an appointment, please contact us as early as possible:

MetroFix Appliance Repair
20 Orchid Place Drive, Scarborough, ON M1B 0E1
Phone: (416) 572-4275
Email: [email protected]
Hours: 9:00 AM to 9:00 PM, every day