Privacy Policy

Last Updated: August 1, 2026

1. Introduction

MetroFix Appliance Repair is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, and protect personal information when customers interact with our website or request services.

This policy applies to information collected through our website, phone calls, appointment bookings, and service visits.

2. Information We Collect

We may collect the following types of information when customers interact with our services:

Personal Information

• Name
• Phone number
• Email address
• Service address

Service Information

• Appliance type and brand
• Description of appliance issue
• Service history

Technical Information
When visiting our website we may automatically collect:

• IP address
• Browser type
• Device type
• Pages visited on our website
• How pages are interacted with, including clicks, scrolling and mouse movement

This information helps improve website performance and user experience.

3. How We Use Personal Information

Customer information may be used for the following purposes:

• Scheduling service appointments
• Communicating with customers regarding service requests
• Providing repair services and estimates
• Processing payments
• Improving our services and customer support
• Measuring the performance of our website and advertising
• Complying with legal obligations

MetroFix does not sell or rent customer personal information to third parties.

4. Sharing of Information

Personal information may only be shared when necessary for business operations, including:

• Payment processing providers
• Scheduling or customer support systems
• Website analytics and advertising providers
• Legal or regulatory authorities if required by law

Any third-party service providers are required to maintain appropriate confidentiality and security standards.

5. Data Security

MetroFix uses reasonable administrative and technical safeguards to protect customer information from unauthorized access, misuse, or disclosure.

However, no online system can guarantee complete security.

6. Data Retention

MetroFix retains personal information only for as long as it is needed for the purposes described in this policy, or for as long as required by applicable tax, accounting and legal obligations.

Service records are retained so that warranty claims can be verified within the warranty period. Customers may request deletion of their personal information where MetroFix is not required by law to retain it.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve website functionality, analyse website traffic, measure advertising performance and enhance user experience.

We use the following third-party services:

• Google Analytics 4 and Google Tag Manager — to measure website traffic and record actions such as phone-link clicks and completed bookings
• Google Ads — to measure the performance of our advertising
• Microsoft Clarity — an analytics service that records how visitors interact with our pages, including mouse movement, clicks and scrolling, so that we can understand and improve site usability

These providers may store and process information outside Canada, including in the United States, in accordance with their own privacy policies. Users can disable cookies through their browser settings if they prefer.

8. Access to Personal Information

Customers may request access to or correction of their personal information held by MetroFix. Requests can be submitted through the contact information provided below, and MetroFix will respond within the timeframes required by applicable Canadian privacy law.

9. Policy Updates

MetroFix may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Updated versions will be posted on our website with a revised “Last Updated” date.

10. Contact

Questions about this Privacy Policy, requests to access or correct personal information, and privacy concerns may be directed to our Privacy Officer at:

MetroFix Appliance Repair
20 Orchid Place Drive, Scarborough, ON M1B 0E1
Phone: (416) 572-4275
Email: [email protected]
Hours: 9:00 AM to 9:00 PM, every day