Cancellation Policy

Last Updated: August 1, 2026

MetroFix Appliance Repair values the time of both our customers and technicians. This policy explains how appointment cancellations and rescheduling are handled, and when the service call fee applies.

1. Service Call Fee

Our service call fee is $79 plus applicable taxes (13% HST). It covers the technician’s travel, attendance and diagnostic assessment of one appliance, and is waived where the customer approves the quoted repair — it is not added to the approved repair price. Where the customer does not proceed with the quoted repair, the fee is payable.

2. Appointment Confirmation

Appointments are scheduled within a service window and confirmed through phone, text, or email.

Customers are responsible for ensuring access to the service location during the appointment window.

3. Cancellation Notice

Customers should notify MetroFix as early as possible if an appointment needs to be cancelled or rescheduled. Providing advance notice allows technicians to accommodate other service requests.

4. Cancelling an Appointment

No charge applies where an appointment is cancelled or rescheduled before a technician has been dispatched toward the service location.

Once a technician has been dispatched toward the service location, a late-cancellation attendance charge of $79 plus applicable taxes (13% HST) may apply.

5. Rescheduling

Rescheduling is free. No cancellation fee applies when a customer reschedules instead of cancelling, subject to the following conditions:

• A previously rescheduled appointment may be rescheduled again, or cancelled, under the same rules as any other appointment. Rescheduling does not by itself make any charge payable.

Rescheduling is subject to technician availability. MetroFix will make reasonable efforts to accommodate scheduling changes.

6. Missed Appointments and No Access

If the technician arrives and cannot access the appliance due to:

• no one present at the location
• restricted access
• incorrect address information

an attendance charge of $79 plus applicable taxes (13% HST) applies. Because no diagnosis takes place, this is an attendance charge rather than a diagnostic fee.

7. Technician Delays

Occasionally delays may occur due to traffic, previous repairs, or unforeseen circumstances. MetroFix will attempt to notify customers if significant scheduling changes occur.

Where MetroFix reschedules an appointment, no fee of any kind applies to the customer.

8. Statutory Rights

Nothing in this policy limits any cancellation or refund right provided to a consumer under the Consumer Protection Act, 2002 (Ontario), its regulations, or other applicable Ontario law, as amended or replaced from time to time.

9. Contact

To cancel or reschedule an appointment, please contact us as early as possible:

MetroFix Appliance Repair
20 Orchid Place Drive, Scarborough, ON M1B 0E1
Phone: (416) 572-4275
Email: info@metrofixappliancerepair.ca
Hours: 9:00 AM to 9:00 PM, every day

Related Policies

Terms and Conditions · Privacy Policy · Refund and Warranty Policy

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