Refund and Warranty

Last Updated: August 1, 2026

This Warranty and Refund Policy explains the terms under which MetroFix Appliance Repair provides repair warranties and handles refunds related to appliance repair services.

These terms apply to all services performed by MetroFix and are intended to comply with applicable consumer standards under the Consumer Protection Act, 2002 (Ontario), its regulations, and other applicable Ontario law, as amended or replaced from time to time.

1. Repair Warranty

MetroFix Appliance Repair provides a 90-day parts and labour warranty on every repair completed by our technicians.

The warranty covers:

• The specific part that was replaced or repaired
• Labour associated with that repair

The warranty period begins on the date the repair service is completed.

Warranty service is limited to correcting the same issue directly related to the original repair. It does not extend to physical damage, or to any new or additional fault that was not part of the original problem or the parts replaced.

2. Warranty Eligibility

To qualify for warranty service, the following conditions must be met:

• The appliance must remain at the original service address.
• The appliance must not be serviced or altered by another repair provider after MetroFix performs the repair.
• The issue reported must be directly related to the component repaired or replaced by MetroFix.

MetroFix reserves the right to inspect the appliance before approving warranty service.

3. Warranty Exclusions

The repair warranty does not apply in the following situations:

• Physical damage to the appliance
• Any new or additional fault that was not part of the original problem or the parts replaced by MetroFix
• Damage caused by misuse or improper operation
• Lack of regular appliance maintenance
• Electrical or plumbing problems unrelated to the appliance repair
• Damage caused by power surges or external electrical issues
• Environmental damage such as water, fire or flooding
• Repairs attempted or performed by a third party after MetroFix service
• Failure of unrelated appliance components

Replacement parts may also carry manufacturer warranties that are separate from MetroFix’s labour warranty.

4. Warranty Service Process

If a customer believes a repair is covered under warranty:

• The customer must contact MetroFix within the 90-day warranty period.
• A technician may be scheduled to inspect the appliance.
• If the issue is confirmed to be related to the original repair, MetroFix will perform the necessary corrective work at no additional parts or labour charge.

If the issue is unrelated to the original repair, a standard service call fee may apply.

5. Diagnostic and Service Call Fees

Our service call fee is $79 plus applicable taxes (13% HST). It covers:

• technician travel time
• inspection and troubleshooting
• identifying the cause of the appliance issue

This fee is waived where the customer approves the quoted repair, and is not added to the approved repair price. Where the customer does not proceed with the quoted repair, the fee is payable once the technician has attended and diagnosed the appliance. A declined quote remains valid for seven days; after that period a new booking and a further service call fee apply. Cancellation and rescheduling terms are set out in our Cancellation Policy.

6. Refund Policy

Due to the nature of repair services, refunds are generally limited once services have been completed.

Refunds may only be considered in the following situations:

• The service was charged but not performed
• A billing error occurred
• A duplicate payment was processed

Any approved refund will be issued using the original payment method where possible.

Statutory Cancellation Rights and Work Started During the Cooling-Off Period

Nothing in this Refund and Warranty Policy limits any cancellation, refund or other right that a consumer has under the Consumer Protection Act, 2002 (Ontario).

Where a consumer enters into a repair agreement at their home, statutory cancellation rights may apply.

If the consumer has requested MetroFix Appliance Repair to begin performing the authorized repair or supplying applicable goods during the statutory cancellation period, and the consumer later exercises a statutory right of cancellation, MetroFix may be entitled to reasonable compensation for goods and services already received by the consumer to the extent permitted by applicable law.

Any amount that must be refunded following a statutory cancellation will be refunded within the period required by Ontario law.

Special-order parts, deposits and completed work are therefore subject to applicable statutory cancellation rights and are not treated as automatically non-refundable where Ontario law requires otherwise.

8. Parts Deposits

In some cases, a deposit may be required to order replacement parts.

Where a part has been ordered, received or installed, MetroFix may be entitled to reasonable compensation for goods and services the customer has actually received, to the extent permitted by applicable law.

A deposit is not automatically non-refundable simply because a part has been ordered, has arrived at MetroFix, or cannot be returned to the supplier. Any refund required following a statutory cancellation will be made within the period required by Ontario law.

9. Appliance Beyond Economical Repair

If an appliance is determined to be beyond economical repair, the technician will advise the customer accordingly.

In such cases:

• the service call fee remains applicable
• the customer is under no obligation to proceed with repairs

10. Contact for Warranty or Refund Requests

Customers who need warranty service or wish to inquire about refunds may contact:

MetroFix Appliance Repair
20 Orchid Place Drive, Scarborough, ON M1B 0E1
Phone: (416) 572-4275
Email: info@metrofixappliancerepair.ca
Hours: 9:00 AM to 9:00 PM, every day

Requests should include:

• service address
• date of service
• appliance type
• description of the issue