Cancellation Policy

MetroFix Appliance Repair values the time of both our customers and technicians. This policy explains how appointment cancellations and rescheduling are handled.

1. Appointment Confirmation

Appointments are scheduled within a service window and confirmed through phone, text, or email.

Customers are responsible for ensuring access to the service location during the appointment window.

2. Cancellation Notice

Customers should notify MetroFix as early as possible if an appointment needs to be cancelled or rescheduled.

Providing advance notice allows technicians to accommodate other service requests.

3. Late Cancellation

If an appointment is cancelled shortly before the technician’s scheduled arrival or after the technician has already been dispatched, a service call or cancellation fee may apply.

4. Missed Appointments

If the technician arrives and cannot access the appliance due to:

• no one present at the location
• restricted access
• incorrect address information

the service call fee may still be charged.

5. Technician Delays

Occasionally delays may occur due to traffic, previous repairs, or unforeseen circumstances.

MetroFix will attempt to notify customers if significant scheduling changes occur.

6. Rescheduling

Customers may request appointment rescheduling based on technician availability.

MetroFix will make reasonable efforts to accommodate scheduling changes.