Term of Use Agreement

1. Acceptance of Terms

By scheduling a service appointment, requesting a diagnostic visit, or authorizing repair work, the customer agrees to the terms outlined below. These terms apply to all services provided by MetroFix Appliance Repair and form part of the service agreement between the customer and the company.

2. Scope of Services

MetroFix Appliance Repair provides diagnostic, repair, maintenance, and installation services for residential household appliances. Services may include, but are not limited to:

• Refrigerator repair
• Washer repair
• Dryer repair
• Dishwasher repair
• Oven and stove repair
• Microwave repair

All services are performed based on the symptoms reported by the customer and the technician’s diagnosis at the time of inspection.

3. Service Call / Diagnostic Fee

A service call fee is charged for the technician’s visit to the customer’s location and includes basic inspection and diagnostic evaluation of one appliance.

Important conditions:

• The diagnostic fee covers technician travel and time.
• The fee applies even if the customer decides not to proceed with repairs.
• The diagnostic fee is non-refundable once the technician arrives at the service location.
• Each appliance requires a separate diagnostic assessment.

4. Estimates and Authorization

After diagnosing the appliance, the technician will provide a repair estimate whenever possible.

Key conditions:

• Repairs will only proceed after the customer approves the estimate.
• Estimates are based on the information available during inspection.
• Additional problems may be discovered during the repair process.
• If additional issues are identified, a revised estimate may be provided for approval before continuing work.

Estimates remain valid for 30 days unless otherwise specified.

5. Parts and Repairs

Replacement parts may be required to complete certain repairs.

Important conditions:

• Some parts may need to be ordered and may require a deposit.
• Delivery times for parts depend on manufacturer availability.
• MetroFix is not responsible for delays caused by supplier shortages or shipping issues.
• Old or replaced parts may be discarded unless the customer requests to keep them at the time of service.

6. Payment Terms

Payment for completed services is due immediately upon completion of the repair unless otherwise agreed.

Accepted payment methods may include:

• Credit or debit cards
• Electronic transfers
• Cash

MetroFix reserves the right to charge deposits for special-order parts or large repairs.

Late payments may incur administrative or interest charges where permitted by law.

7. Appointment and Cancellation Policy

Customers are expected to provide access to the appliance at the scheduled service time.

The following conditions apply:

• If the technician arrives and cannot access the appliance, the service call fee still applies.
• If the appliance issue cannot be reproduced during the visit, the diagnostic fee remains applicable.
• Customers should provide reasonable notice if an appointment must be rescheduled or cancelled.

MetroFix reserves the right to charge a cancellation or missed-appointment fee in cases of late cancellations.

8. Warranty on Repairs

MetroFix provides a limited repair warranty of up to three (3) months on eligible repairs.

Warranty coverage includes:

• The specific component repaired or replaced
• Labour associated with that repair.

Warranty does not cover:

• unrelated appliance failures
• misuse or improper operation
• lack of maintenance
• electrical or plumbing issues outside the appliance
• damage caused by third-party repair attempts
• commercial or non-residential use
• Warranty claims must be reported within the applicable warranty period.

9. Customer Responsibilities

• Customers agree to provide:
• Safe and clear access to the appliance
• Accurate information about appliance symptoms
• A suitable working environment for the technician

MetroFix is not responsible for damage caused by pre-existing conditions such as:

• defective wiring
• improper installation
• plumbing issues
• structural problems.

10. Technician Safety and Right to Refuse Service

Technicians may refuse or discontinue service if working conditions are considered unsafe, including situations involving:

• hazardous environments
• aggressive animals
• unsafe electrical conditions
• unsanitary conditions
• inaccessible appliances.

In such cases, the diagnostic fee may still apply.

11. Limitation of Liability

To the maximum extent permitted by law, MetroFix Appliance Repair shall not be responsible for indirect, incidental, or consequential damages resulting from appliance malfunction or repair services.

Examples may include:

• loss of food
• loss of business or income
• property damage unrelated to the repair performed.

MetroFix’s maximum liability for any service claim shall not exceed the amount paid for the specific repair service.

12. Website Use

Information on the MetroFix website is provided for general informational purposes only.

The company does not guarantee:

• uninterrupted website availability
• error-free content
• compatibility with all devices or browsers.

Unauthorized copying or use of website content may violate intellectual property laws.

13. Privacy

MetroFix collects limited customer information necessary to schedule appointments and perform services. Personal information may include:

• name
• phone number
• service address
• appliance details.

Customer information is handled in accordance with applicable Canadian privacy laws and is not sold to third parties.

14. Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Any disputes arising from services provided by MetroFix Appliance Repair shall be subject to the jurisdiction of the courts located in Ontario.

15. Changes to Terms

MetroFix reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on the company website and will apply to future service bookings.

16. Contact Information

For questions regarding these Terms and Conditions, customers may contact:

MetroFix Appliance Repair
Ontario, Canada
Customer Support: +1(416) 572 – 4275
Email: [email protected]