Privacy Policy

MetroFix Appliance Repair

1. Introduction

MetroFix Appliance Repair is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, and protect personal information when customers interact with our website or request services.

This policy applies to information collected through our website, phone calls, appointment bookings, and service visits.

 
2. Information We Collect

We may collect the following types of information when customers interact with our services:

Personal Information

  • Name
  • Phone number
  • Email address
  • Service address

Service Information

  • Appliance type and brand
  • Description of appliance issue
  • Service history

Technical Information
When visiting our website we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited on our website

This information helps improve website performance and user experience.

 
3. How We Use Personal Information

Customer information may be used for the following purposes:

  • Scheduling service appointments
  • Communicating with customers regarding service requests
  • Providing repair services and estimates
  • Processing payments
  • Improving our services and customer support
  • Complying with legal obligations

MetroFix does not sell or rent customer personal information to third parties.

 
4. Sharing of Information

Personal information may only be shared when necessary for business operations, including:

  • Payment processing providers
  • Scheduling or customer support systems
  • Legal or regulatory authorities if required by law

Any third-party service providers are required to maintain appropriate confidentiality and security standards.

 
5. Data Security

MetroFix uses reasonable administrative and technical safeguards to protect customer information from unauthorized access, misuse, or disclosure.

However, no online system can guarantee complete security.

 
6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Enhance user experience

Users can disable cookies through their browser settings if they prefer.

 
7. Access to Personal Information

Customers may request access to or correction of their personal information held by MetroFix.

Requests can be submitted through the contact information provided below.

 
8. Policy Updates

MetroFix may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Updated versions will be posted on our website.

 
9. Contact

Questions regarding this Privacy Policy may be directed to:

MetroFix Appliance Repair
Ontario, Canada
Email: [email protected]
Phone: +1(416) 572 – 4275